FAQ


⚓ Frequently Asked Questions



We’re not just selling products. We’re building trust with every order.





1. 

Where is my order shipped from?



We work with carefully selected global suppliers and fulfillment centers. Depending on your location and the product you ordered, your item may ship from the USA, Europe, or Asia to ensure faster delivery.





2. 

How long does delivery take?



Our typical delivery times are:


  • USA, Canada, UK, Australia: 7–15 business days
  • Europe: 7–14 business days
  • Rest of the world: 10–20 business days



We’re constantly working on speeding up our shipping. Tracking is always provided for peace of mind.





3. 

Why did I receive only one item from my order?



If you ordered multiple products, they may ship from different warehouses to speed things up. It’s totally normal for items to arrive separately—each with its own tracking number.





4. 

Do you provide tracking numbers?



Yes. Once your order is processed and shipped, you’ll receive an email with a tracking link so you can monitor your package every step of the way.





5. 

What’s your return & refund policy?



Your satisfaction matters. If an item arrives damaged, defective, or not as described, we’ll replace it or issue a full refund—no questions asked. You have 30 days from receiving the item to contact us.





6. 

Can I cancel or change my order?



Yes—but please be quick! We process orders within a few hours. If you need to cancel or make changes, contact us at [support@yourstore.com] within 6 hours of purchase. After that, orders are locked in for shipping.





7. 

What if my package is lost or delayed?



If your package hasn’t arrived after 30 business days, we’ll issue a full refund or resend the item. We don’t leave our customers hanging.





8. 

Do I need to pay customs or import taxes?



For most countries, no extra fees are charged. However, depending on your country’s laws, some import duties may apply. These are usually rare but are the buyer’s responsibility.





9. 

Is my payment and personal info secure?



Absolutely. Our checkout is powered by 256-bit SSL encryption—the same level used by banks. We never store your card details or share your personal information.





10. 

What payment methods do you accept?



We accept:


  • Visa / MasterCard / American Express
  • PayPal
  • Apple Pay / Google Pay
  • Local payment methods (varies by region)






11. 

Who are you? Can I trust this store?



We’re a growing brand with a simple mission:

Offer smart, practical, and exciting products that solve real problems.

We may be small, but we’re built on care, fast support, and happy customers. Check our reviews—our community speaks for itself.





12.


How can I contact you?

 

We’re here for you.


  • Email: info@soviks.com
  • Response time: Usually within 12–24 hours (Mon–Fri)
  • You can also reach us via our Contact Us page

 


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💬 Still have questions?

We’d love to help! Message us directly—our small team answers every message with care. You’re not talking to bots. You’re talking to real people who want you to be happy